Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered.
Delivery will be between the hours of 8 am and 6pm; we are unable to confirm a time.
Merlin Motorcycles will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Merlin Motorcycles shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Postage, UK Postage changes: we cannot send mudguards and handlebars by first class post any more – Royal Mail limit parcel length to a really unhelpful 610mm. So these parts now have to be sent by carrier. Costs are £8.99 - £5.50 + VAT – for UK mainland. Highlands & Islands are extra. We’ll contact you to invoice the extra post cost . For larger orders there’s no extra cost of course….
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. UK: Mudguards now have to go by carrier due to length - we'll email details of extra carrige charges. Delivery to UK "Highlands & Islands" post codes will have a surcharge of £3 - £9 added to parcel post for items over 2kg. Export orders - post costs are based on small packet items, bulky items like Helmets, Boots, handlebars, mudguards & Plastics kits are calculated on a volume basis, these will attract a surcharge of £10 - £50 depending on destination. If in doubt, please email first & we'll give a carriage cost.
Merlin Motorcycles shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Merlin Motorcycles then you have 14 working days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.
Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.
Please post returns to the following address:
72 Spencers Rd Horsham
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Merlin Motorcycles website, or by phoning us on 01403 257626.
All orders taken before 12pm are usually processed and sent for delivery on the same day. Delivery times are dependent on the carrier selected